Legal

Terms of Use

Version 1.2 FINAL
Effective Date: 2026-06-01
Last Updated: 2026-06-01

These School & Club Terms of Use (“Terms”) govern access to and use of the TryTrack platform (“Platform”) by schools, sports clubs, academies, organisations, administrators, coaches, support staff, and authorised representatives (“Organisation”, “User”, or “Users”).

The Platform is operated under Maramaka (Pty) Ltd (“TryTrack”, “we”, “our”, or “us”).

By accessing or using the Platform, the Organisation acknowledges and agrees to these Terms.

1. Purpose of the Platform

TryTrack is a sports performance and operational management platform designed to support:

• Player management;
• Attendance tracking;
• Wellness monitoring;
• Injury management;
• Match readiness;
• Scheduling;
• Reporting;
• Analytics;
• Communication; and
• Related operational sporting functions.

The Platform is intended solely for lawful sporting, administrative, and operational purposes.

2. Organisational Responsibility

The Organisation acknowledges and agrees that it is responsible for:

• Authorised use of the Platform;
• Management of its users and accounts;
• Obtaining required permissions or consents;
• Maintaining lawful authority over information submitted;
• Ensuring users comply with these Terms;
• Ensuring appropriate use of player-related information.

The Organisation remains responsible for activities conducted through its authorised accounts.

3. Account Management, Ownership & Access

Access to the Platform is role-based, permission-controlled, non-transferable, and subject to approval by TryTrack.

The Organisation shall:

• Maintain accurate account information;
• Restrict access to authorised persons only;
• Maintain confidentiality of credentials;
• Immediately notify TryTrack of suspected unauthorised access.

All Organisation accounts remain under the administrative control of the Organisation designated during onboarding, subject to Platform governance, security controls, lawful operational requirements, and these Terms.

TryTrack reserves the right to verify account ownership or administrative authority, restrict or suspend accounts, revoke permissions, limit functionality, investigate suspicious activity, or terminate access where reasonably necessary for operational, legal, commercial, or security purposes.

Accounts, subscriptions, permissions, and access rights may not be transferred, resold, sublicensed, shared outside the authorised Organisation, or redistributed without written approval from TryTrack.

4. Player, Wellness & Injury Information

The Organisation acknowledges that the Platform may process player information, attendance records, wellness information, injury-related information, return-to-play tracking, and operational sporting data.

The Organisation warrants that:

• It possesses lawful authority to manage and submit such information;
• All required parental, guardian, or participant consents have been obtained where applicable;
• Information submitted is reasonably accurate and lawfully obtained.

TryTrack does not independently verify the accuracy of information submitted by Organisations or Users.

5. Minors

Where the Platform is used in relation to minors, the Organisation is responsible for ensuring lawful authority and consent exists. Schools, clubs, parents, or guardians remain responsible for participant oversight and welfare obligations.

TryTrack acts as a technology platform provider and not as a guardian, medical provider, or supervisory authority.

6. Acceptable Use & Non-Redistribution

Users may not:

• Misuse the Platform;
• Attempt unauthorised access;
• Interfere with Platform security or operations;
• Upload malicious code or harmful content;
• Share confidential information unlawfully;
• Export unauthorised data;
• Reverse engineer Platform systems;
• Reproduce, duplicate, copy, or commercially exploit proprietary workflows, methodologies, dashboards, reports, or operational systems;
• Redistribute Platform content, reports, exports, methodologies, dashboards, or operational systems without written authorisation;
• Provide third-party access to subscription services without approval;
• Use the Platform for unlawful purposes;
• Impersonate another user or organisation.

The Organisation is responsible for ensuring authorised users comply with acceptable use requirements.

7. Intellectual Property

All intellectual property relating to the Platform remains the exclusive property of TryTrack and/or Maramaka (Pty) Ltd.

This includes software, source code, methodologies, dashboards, reporting systems, workflows, branding, analytics, UI/UX, technical architecture, operational systems, documentation, and related intellectual property.

No ownership rights are transferred to Organisations or Users.

8. Data Access, Data Protection & POPIA

TryTrack processes information in accordance with applicable South African privacy legislation, including POPIA.

For purposes of POPIA, TryTrack and/or Maramaka (Pty) Ltd act as the Responsible Party for Platform operations. Organisations remain responsible for ensuring lawful authority to submit and manage participant information. Authorised third-party infrastructure providers may process information as Operators acting under instruction.

Organisations may access information submitted through their authorised accounts subject to role-based permissions, operational restrictions, security controls, and applicable legal obligations.

TryTrack reserves the right to restrict, monitor, log, review, or limit data exports, bulk downloads, reporting activity, or access behaviour where reasonably necessary for operational, security, legal, or commercial protection purposes.

The Organisation agrees to process information lawfully, maintain confidentiality, restrict unauthorised access, and notify TryTrack of suspected breaches relating to Platform usage.

The Organisation shall not export unauthorised data, share restricted information unlawfully, or use information outside legitimate sporting or operational purposes.

9. Third-Party Services & Cloud Infrastructure

The Platform may utilise Firebase, Google Cloud services, authentication providers, analytics systems, notification systems, hosting providers, communication systems, and related infrastructure providers.

These services may process or store information outside South Africa where operationally necessary. TryTrack takes reasonable steps to ensure appropriate operational and security standards are maintained.

10. Subscriptions, Fees & Billing

Access to certain Platform functionality may require subscriptions, service fees, licences, or commercial agreements.

Subscription structures, pricing, payment terms, billing arrangements, and package limitations may be governed separately through quotations, invoices, proposals, service agreements, or onboarding documentation.

Failure to make payment may result in suspension of services, restricted access, disabled functionality, cancellation of subscriptions, termination of accounts, or recovery processes where applicable.

Unless otherwise agreed in writing, fees are non-refundable, pricing may change with reasonable notice, and unpaid accounts may have functionality restricted or suspended.

TryTrack reserves the right to recover outstanding amounts relating to authorised subscriptions or services.

11. Platform Availability

The Platform is provided on an “as is” and “as available” basis.

TryTrack does not guarantee uninterrupted access, uptime, permanent availability, error-free functionality, uninterrupted reporting, or uninterrupted data availability.

The Platform may be updated, modified, paused, restricted, or discontinued where operationally necessary.

12. Disclaimer

TryTrack provides operational sporting technology tools only.

TryTrack does not provide medical advice, make player selection decisions, guarantee sporting outcomes or player performance, or replace qualified medical, coaching, safeguarding, or healthcare professionals.

All operational, medical, coaching, and welfare decisions remain the responsibility of the Organisation and its authorised personnel.

13. Limitation of Liability

To the maximum extent permitted by law, TryTrack, Maramaka, its directors, employees, contractors, affiliates, operators, or service providers shall not be liable for indirect damages, consequential damages, loss of profits, operational interruption, sporting outcomes, player-related decisions, data loss, or unauthorised third-party actions arising from lawful use of the Platform, except where liability cannot legally be excluded.

14. Cancellation, Suspension & Termination

TryTrack reserves the right to suspend accounts, revoke permissions, restrict access, cancel subscriptions, or terminate Platform usage where these Terms are breached, unlawful activity is suspected, security risks arise, payment obligations are not met, or misuse of the Platform occurs.

Organisations may cancel subscriptions or terminate use of the Platform subject to applicable subscription terms, notice requirements, outstanding payment obligations, or active contractual commitments.

Cancellation or termination shall not automatically result in immediate deletion of stored information, which may be retained in accordance with applicable retention, operational, legal, security, or audit obligations.

Outstanding fees, confidentiality obligations, intellectual property protections, data protection obligations, and accrued liabilities shall survive cancellation or termination where applicable.

15. Data Retention & Deletion

TryTrack retains information only for as long as reasonably necessary for legitimate operational, legal, security, sporting, or audit purposes.

• Active Organisation accounts — retained during active subscription or operational use;
• Inactive accounts — periodically reviewed following prolonged inactivity;
• Sporting and operational records — may be retained for historical and operational purposes;
• Security logs and audit records — retained for security, compliance, and investigation purposes;
• Billing and subscription records — retained for accounting and commercial compliance purposes;
• Dispute or investigation records — retained where reasonably necessary for legal or security matters.

Information may be deleted, anonymised, archived, restricted, or securely destroyed where no longer reasonably required or where legally appropriate.

16. Force Majeure

TryTrack shall not be liable for any failure, interruption, delay, or inability to perform obligations arising from circumstances beyond its reasonable control, including infrastructure outages, internet or connectivity failures, load shedding or utility interruptions, cyber incidents, cloud provider failures, natural disasters, governmental actions, labour disruptions, or third-party service interruptions.

Platform availability and operational timelines may be affected by such circumstances.

17. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the Republic of South Africa.

The Parties agree to first attempt to resolve disputes through good-faith negotiation for a period of thirty (30) days before instituting formal legal proceedings.

Should disputes remain unresolved following the negotiation period, the Parties consent to the jurisdiction of the High Court of South Africa.

18. Policy & Terms Updates

TryTrack reserves the right to update these Terms, operational policies, subscription structures, or related Platform documentation from time to time.

Material updates may require renewed acknowledgement or acceptance where legally or operationally necessary.

Previous versions may be retained for governance and audit purposes.

19. Amendments

No amendment, variation, waiver, or modification of these Terms shall be valid unless published by TryTrack through authorised Platform communication channels or reduced to writing and agreed by the Parties where applicable.

Failure by TryTrack to enforce any provision shall not constitute a waiver of future enforcement rights.

20. Warranty of Authority

The individual accepting these Terms on behalf of an Organisation warrants that they possess the authority to bind the Organisation to these Terms.

TryTrack may request reasonable proof of such authority where applicable.

21. Language

These Terms are drafted in the English language, which shall be the governing and controlling language for purposes of interpretation.

22. Electronic Acceptance

Users acknowledge and agree that electronic signatures, checkbox acknowledgements, digital acceptance, timestamped records, and electronically stored acceptance logs shall constitute legally valid acceptance of these Terms in accordance with the Electronic Communications and Transactions Act, 2002 of South Africa.

Acceptance records, logs, timestamps, and associated electronic acknowledgements may be retained in accordance with the TryTrack Privacy Policy and applicable legal obligations.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

24. Contact Information

TRYTRACK
Operated under Maramaka (Pty) Ltd

Information Officer
Manzel Ferdinand Oelofsen

Email: info@trytrack.co.za
Website: www.trytrack.co.za

25. Entire Agreement

These Terms constitute the complete operational Terms of Use governing school and club usage of the TryTrack Platform.

Failure by TryTrack to enforce any provision of these Terms shall not constitute a waiver of its right to enforce such provision in the future.